BMW of Fairfax is excited to announce a new, more convenient, Customer Experience Index Survey (CEI).
To allow for a more streamlined process, and for your added convenience, Vital Insight will be transferring the CEI survey process for BMW of Fairfax customers to an email format, rather than the current live voice call. The email survey will be more comprehensive with additional value and will allow you to complete it at your convenience.
We strongly encourage you to continue to complete the CEI survey as your responses are important to us, and are vital to ensure the highest level of service for all BMW of Fairfax customers. At BMW of Fairfax, the CEI is more than just a score card, it is a way of communicating with our customers and ensuring that your needs are being met. All of the information gathered from the survey will be taken seriously and addresses. It is through your responses that we continue to improve. Should you have any questions or concerns regarding this change, please contact us at 1-800-591-2541 or by filling out our online form.
We look forward to seeing you soon at BMW of Fairfax.
We strongly encourage you to continue to complete the CEI survey as your responses are important to us, and are vital to ensure the highest level of service for all BMW of Fairfax customers. At BMW of Fairfax, the CEI is more than just a score card, it is a way of communicating with our customers and ensuring that your needs are being met. All of the information gathered from the survey will be taken seriously and addresses. It is through your responses that we continue to improve. Should you have any questions or concerns regarding this change, please contact us at 1-800-591-2541 or by filling out our online form.
We look forward to seeing you soon at BMW of Fairfax.
